Take Care project


Brief project information: The project TAKE CARE – Integrated social and heath services for vulnerable population in Western Balkans is funded by  the Austrian Federal Ministry of Social Affairs, Health, Care and Consumer Protection implemented by the project partners Caritas Austria, Macedonian Caritas, Civic association for assistance of homeless, socially marginalized families and individuals KINDNESS and Roma Democratic Development Association SONCE as part of the regional programme „Tackling the impact of COVID-19 crises“ – Western Balkan Countries (AL, BiH, MKD, SER)

Project duration:  1st July 2021 till 31st of December 2022 (18 months)

Overall project budget:  201.845 EUR

Project description: The targeted groups will receive integrated psychosocial services that otherwise they will have very limited access to – or no access at all. These services will be tailor-made to the particular needs of each individual and will include technical advice and escorting through the institutions for obtaining access to social transfers, assistance and support in opening bank accounts for receiving social transfers or other type of payments, paralegal assistance for realization of the social rights guaranteed by the state, basic medical check and assistance including provision of medications, prevention and assistance in resolving of housing issues including covering of the rent for a limited period of time. All these services should significantly improve socio-economic and the health situation of the targeted groups during the COVID-19 crisis.

Additionally, through the project life, the targeted beneficiaries will also receive educational support and trainings on essential life skills that will improve the prospects of the targeted groups to overcome intergenerational poverty. In particular, children (6-15) from poor and socially excluded families will receive educational support to attend online classes as well as to finalize their school year successfully.

Particular attention through the project activities will be payed to counselling service for the women and girls who might be facing increased domestic violence as a consequence of the COVID-19 crisis, along with job loss due to increased burden for caring for the children during the closure of the kindergartens and the schools in the pandemic, as well as with the risks they traditionally face in the Roma communities like school dropout and early marriages.  All these educational activities, targeting children together with their parents, should contribute towards overcoming intergenerational poverty among the poor and in the traditionally marginalized and excluded social groups and minority communities.


Target groups: Vulnerable groups such as:

– Poor people and people at high risk of poverty and social exclusion

– Homeless people and people at high risk of becoming homeless

– Children and teenagers at risk to drop out from school

– Women and girls from vulnerable groups such as Roma


Pilar 1: Intergrated legal, health and social services

1.1. Social services Program- Through mobile social and legal teams the project offers a set of social services directly to the homes of economically and socially disadvantaged families and individuals; providing them with support to access and claim their social rights.

1.2. Mobile Basic Medical Services Program- The project offers basic mobile medical services to the homes of the people living in poor and socially excluded communities, thus enabling them to access the public healthcare system.

1.3 Integrated Housing Services Program- this activity includes not only housing for the homeless but also preventive measures for people at risk of becoming homeless and monitoring of the beneficiaries to develop personal living habits and managing personal finances. Moreover, the development of a concept to assist people at risk of becoming homeless with debts/income managing/advice and an assisted bank account.

Pilar 2: Intergenerational Poverty Risk Reduction Program

2.1 Education Support Services- afterschool support for children in Shuto Orizari

(homework, educational workshops, learning basic competences, vocational orientation)

2.2 Life skills development program- dissemination of crucial life skills (health, hygiene, communication, etc.) to poor vulnerable socially excluded people with focus on thematic counseling services including topics of good parenting, hygiene, communication etc.

2.3 Coordination, awareness raising and dissemination- developed concepts and methodologies as well as lessons learned by the project will be available for the relevant national stakeholders.

Cross-cutting topic: In the delivery of the projects services, particular attention will be payed to women and girls. Integrated counseling will include the topics of life-long consequences of early marriages, the importance of good parenting, preventing and coping with the domestic violence, and the importance of education.

Relevant stakeholders:

–           Austrian Federal Ministry of Social Affairy, Helath, care and Consumer Protection

–           Ministry of Labor and Social Policy of North Macedonia

–           Local Self- Governments: City of Skopje and local municipalities on the territory of Skopje, Shuto Orizari, Tetovo, Jegunovce and Tearce

–           Centers for Social Work in Skopje and Tetovo

–           Primary schools in Shuto Orizari

–           Health institutions in the project regions

–           private companies (projected: Sparkasse Macedonia, EVN)

–           Other NGOs involved in the fields of the projects interventions







The overall objective of the project is increasing employability level on labor market of Roma and other vulnerable groups through training, counselling, intermediation and extensive partnership between public administration and private companies, as basis to improve employment of Roma with the general population.


The following results are expected to be achieved with the action:

  • Established partnership with public institutions and companies leads to providing better services to the Roma accessing the labour market;
  • Fostered basic and social skills and competences of Roma and provision with professional qualifications leads to better access to paid jobs;
  • Raised awareness about prejudices and discriminatory practices that Roma are facing leads to improve of the social image of Roma


The following activities will be completed in order to achieve the set objectives:

  • Establishing the program and building capacities of Acceder team
  • Promotion of the Acceder programme
  • Establishing database for appropriate guidance, planning and evaluation
  • Outreach of potential participants
  • Individual employment pathway and counselling
  • Job market research and cooperation with companies
  • Building capacities, knowledge and skills of the participants


Главната цел на проектот е зголемување на нивото на вработливост на пазарот на трудот на Ромите и другите ранливи групи преку обука, советување, посредување и широко партнерство помеѓу јавната администрација и приватните компании, како основа за подобрување на вработеноста на Ромите во општата популација.


Следниве резултати се очекува да бидат постигнати со акцијата:

  • Воспоставеното партнерство со јавните институции и компании води кон обезбедување подобри услуги на Ромите за пристап до пазарот на трудот;
  • Негуваните основни и социјални вештини и компетенции на Ромите и обезбедувањето професионални квалификации доведува до подобар пристап до платени работни места;
  • Подигање на свеста за предрасудите и дискриминаторските практики со кои се соочуваат Ромите, доведува до подобрување на социјалниот имиџ на Ромите


Следниве активности ќе бидат завршени со цел да се постигнат поставените цели:

  • Воспоставување на програма и градење на капацитетите на тимот Acceder
  • Промоција на програмата Acceder
  • Воспоставување база на податоци за соодветно водство, планирање и евалуација
  • Пристап до потенцијалните учесници
  • Индивидуална патека за вработување и советување
  • Истражување на пазарот на трудот и соработка со компании
  • Градење на капацитети, знаење и вештини на учесниците


Increasing the access and participation of Roma children to quality early childhood development and primary education – Зголемување на пристапот и учеството на ромските деца во квалитетен ран детски развој и основното образование

The overall objective of the project is to contribute for improving the access of Roma children to preschool education, facilitating the access and  enrollment of Roma children in primary schools, supporting the academic progress of enrolled children, strengthening the capacity of parents and the relationship between parents and educational institutions in Macedonia.

The project will act on two levels, such as early childhood education (EDC) and primary education. Through the mainstream of these two levels, the project will provide a single model of sustainable investment in Roma education. It is particularly important that our proposal also gives important attention to the involvement of parents in supporting their children’s education. The project will be implemented in the three municipalities: Shuto Orizari, Tetovo and Gostivar.

– Increased access and participation of Roma children in pre – school education (target one or two years before primary school)

– Enrolling of children in the kindergartens in Tetovo and Gostivar

– Implementation of motivational activities on the field for the Roma families

– Parental activities

– Home School Community Lessons activities

– Training for upgrading the skills of kindergarten employees

–  Training for the team of RRC and RDDA – Sonce

Зголемување на пристапот и учеството на ромските деца во квалитетен ран детски развој и основното образование

Главната цел на проектот е да придонесе за подобрување на пристапот на ромските деца во предучилишното образование, олеснување на пристапот и запишувањето на ромските деца во основните училишта, поддршка на академскиот напредок на запишаните деца, зајакнување на капацитетот на родителите и врската помеѓу родителите и образовните институции во Македонија.

Проектот ќе дејствува на две нивоа, како што се образование за раното детство (EDC) и основно образование. Преку  главните текови на овие две нивоа, проектот ќе обезбеди единствен модел на одржливи инвестиции во образованието на Ромите. Особено е важно што нашиот предлог, исто така, дава големо внимание на вклучувањето на родителите во поддршката на образованието на нивните деца. Проектот ќе се спроведува во три општини: Шуто Оризари, Тетово и Гостивар.

– Зголемен пристап и учество на ромските деца во предучилишното образование (цел една или две години пред основното образование)

– Запишување на деца во градинките во Тетово и во Гостивар

– Имплементација на мотивациони активности на терен за ромските семејства

– Родителски активности

– Активности на часови во заедницата во домот

– Обука за надградба на вештините на вработените во градинките

– Обука за тимот на RRC и RDDA – Сонце


Roma Information Centre

The goal of this project was to inform the Roma Community with the activities of Roma Decade 2005 -2015 and makinglink betweenthe institution andRoma Community. This was achieved through:

 Preparation of documents of Romacommunity needed from the institution services

 Information of active local and government policy related for the Roma Community
The project results were :

 Increasingthe number of Roma beneficiariesfrom the institutional services  More opportunities for finding jobs  Equal opportunities for participating on the institutional services

Inclusionof Roma children in pre- school education

The goal of this project was to enhance and support the integration of Roma children in public kindergartens’-year departurein preparatory group.
This was achieved through:

 Workshops with the parents of children

 Visits the familyof children  lessons with the Roma teacher on the kindergartens’
The project results were:

 42 Roma children was include on the preparatory groups in the kindergartens in Tetovo  42 Roma parents was involved on the workshops about the  Equal opportunities for participating on the institutional services


Paralegal assistance

This project includes two components: 1. Legal literacy and empowering (paralegal assistance) 2. Social accountability- monitoring in the community The aims of the project are the following:

 To strengthen the local community in Tetovo and Gostivar in terms of enjoying of their health and social rights, through assessment,informing and mobilization of the community (field visits);

 Monitoring the community and social accountability of existing policies covering the access and utilization of health rights and rights of legal, social and health system in terms of immunization of Roma children and preventionprograms;

 Providing paralegalassistance in the fieldof access to achieving social and health rights, according to the laws thatprovide the same rights The project includesseveral activities:

 Education of Sonce’s staff for the methodology of work of paralegal assistance and preparation of concrete plan for including of the methodology in the work of Sonce,conducted by ESE;

 Training for paralegals and their further work for the health care system, health insurance and protection of patients rights;  Preparation and printing of informational and educational materials for promotion the services that paralegals offer ;

 Visits of Roma families- Assessment, informing and community mobilization;  Educational workshops for the community about the health care system, health insurance and protection of patients rights ( workshops in Tetovo and Gostivar);  Formation of Leadership Councilwhich will consist by community representatives and the team of Sonce;

 Creating of questionnaires and conducting a research in the community regarding the coverage of Roma children by vaccination and preventive health services;

 Maintaining a focus groups- 6 focus groups with parents of Roma children in Tetovo and Gostivar at the age 0- 15 years on the topic vaccination and coverage of Roma children with preventivehealth care services;

 Organizing of public debates between the Roma community and the medical personnel.


Mobileteam for social inclusion of vulnerablegroup in Tetovo

The overall objective of the project is vulnerable groups from different ethnic backgrounds(with focus on returnees) in Tetovo are better aware of and make use of their opportunities, rights and obligations within the social and health care system.
Project activities: – Continuation of the work of the local mobile team of different professionals that will map the vulnerable groups of different ethnic backgrounds in the Municipality of Tetovo, identify urgent cases, devise an advisory and support plan for these casesand offer the adequate services to the identified individuals and families. – Conducting workshops for the members of the mobile team andthe direct beneficiaries. – Conducting trainings for soft skills for unemployed members of the vulnerable groups with a focus on returnees. – Providing professional mentoring and internship opportunities for unemployed members of the vulnerable groups with a focus on returnees as well as facilitating the access to the Active Labour Market Measures (ALMM) or other employment opportunities. – Vocational training for tailors – Educational mediators for children (with a focus on returnees) in primary education which don’t attend school regularly.

From action to equal rights for Roma

The main aim of the project is to encourage greater and effective participation of the Roma community in the
Republic of Macedonia in decisions affecting their lives in order to influence the policy making to contribute to the
reduction of the discrimination they face.
The activities are divided into four (4) main groups:
• Capacity building and mentoring (advocacy and advocacy training, fieldwork and mentoring, national advocacy
• Legal work (Legal Clinic, Centres for Virtual Councils and SMS Alert Services, Legal Advocacy and Support of
National Human Rights Institutions)
• Advocacy work (setting up an Anti-Discrimination Network, Network Meetings and Strategy Meetings, Online
Information and Event Launch, National Roundtable Advocacy Masses, International Co-ordination Advocacy
• Policy Creation Partnership (On-line Local Government Training, Project Grants, Semi-annual National
Partnerships for Roma Civil Society Organizations and Authorities)
The project will be implemented at the national level, influencing especially the following (6) six municipalities:
Berovo, Vinica, Debar, Kicevo, Tetovo and Stip.
Target groups
Roma community facing discrimination and their representatives, Roma mediators, Roma civil society
organizations, civil society organizations for human rights, victims of discrimination, legal community, national
human rights institutions, national and local authorities, the public.


The aims of the programme are to:
 strengthen political will and support local development through capaity-building of local authorities and
effective participation of Roma citizens in local plans and projects;
 empower the Roma citizens- on the individual level (assisting people to practice their basic rights and to
expand their capacity and skills), as well as on the community level (assisting people to get organised to voice
their interests around community problem-solving);
 improve and expand the institutions’ commitment, capacities, knowledge and skills in working for Roma
inclusion, putting into practice the concepts of good governance.
Actions of the Programme:
The specificity of the actions would be to assist the local authorities to integrate Roma specific
dimension/measures into the mainstream local policies, budgets and public service delivery on their agenda, while
enhancing the participation of the Roma citizens in the design, implementation and monitoring of those policies
and projects. As a result of the implementation of the programme, it is expected that the participating municipalities
remain with consolidated features to continue serving the needs of the Roma population such as sustainable local
action plans and one-stop-shops that facilitate the access of Roma to the public services